At Hajj Umrah Experts, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, engage with our services, or interact with us in other ways. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of personal information to provide you with the best possible service and to improve your experience with us. The information we collect includes:
Personal Identification Information: This may include your name, email address, phone number, address, date of birth, passport information, and other details required for booking your Umrah packages and related services.
Payment Information: For processing payments, we may collect credit card details or other payment method information. This information is processed securely by our payment processing partners.
Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device information, and how you interact with our website. This information helps us improve the user experience and monitor website performance.
2. How We Use Your Information
We use the personal information we collect for various purposes, including:
To Process Your Booking: Your information is used to process your Umrah package booking, including flights, accommodation, transportation, visa assistance, and other services.
To Provide Customer Support: We may use your contact information to respond to inquiries, provide updates, or assist with any questions regarding your booking or services.
To Improve Our Services: We analyze non-personal data to improve the functionality of our website and enhance your user experience.
To Send Marketing Communications: If you have opted-in, we may send you promotional emails about our Umrah packages, special offers, or other services. You can opt-out of these communications at any time by unsubscribing from our emails.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted third parties under the following circumstances:
- Service Providers: We work with third-party companies (such as airlines, hotels, and payment processors) to provide you with the services you have requested. These providers only have access to the information necessary to perform their tasks and are obligated not to disclose or use it for other purposes.
- Legal Compliance: We may share your information if required by law, regulation, or legal process, such as complying with a subpoena or government request.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand how users interact with our site, monitor website traffic, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- Erasure: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in our emails.
To exercise any of these rights or for questions about your personal data, please contact us using the details below.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page with the revised "Last Updated" date. Please review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: [email protected]
