Terms and Conditions:
User agreement between the user (User, you) and Times Travel Limited T/A Umrah Experts (we) Please read these terms and conditions before using the Umrah Experts website before making any booking. Do sanction these Terms and Conditions when you visit the Site. If you disagree with any part of the Terms and Conditions, you may not make a booking. Each and every alliance of your booking regarding customer service or sales should be sent to Umrah Experts or to [email protected].
Contents of these Terms and Conditions:
1. Your agreement and contract
2. Conditions for Delivery of Your Booking
3. Cancellations or Booking Changes
4. Terms and Conditions for Flight Booking
5. Payment Conditions
6. Passport, Visas and Health Requirements
7. Other Generally Applicable Terms and Conditions1.
Your Contract and Agreement:
A ‘booking’ of any order, products, or services you make on our Site which is received by us and we offer you. A receipt will be made by Umrah Experts (and a contract will conclude) when we have received complete payment from you and sent a verification email (from either Umrah Experts or the relevant Travel Agent). All travel products and services featured on the Site are subject to availability. Umrah Experts offers lots of diverse products and explicit terms and conditions relating to your booking depending on whether you book a Flight or other particular Package, hotels, holiday lodges, or a combination of products. Umrah Experts acts as negotiators for third-party suppliers such as airlines, hotels, insurance, and car rental companies, package holiday suppliers, and others (Travel Supplier). When you make a booking via the Site, and once your chosen travel product or service is accessible, the contract will be between the Travel Supplier and you. Umrah Experts is not a party to the contractual relationship; (c) ‘Other Products’ are those separate products – e.g. flights and hotels purchased and paid for at dissimilar times, and holidays packaged by another supplier. When you make a booking via the Site, and your preferred travel product or service is accessible, the contract will be between the Travel Supplier and you. Umrah Experts is not a party to the contractual relationship. UMRAH EXPERTS STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY UMRAH/HAJJ PACKAGE, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER UMRAH EXPERTS NOR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (e.g. DELAYS OR CANCELLATIONS
BEYOND OUR CONTROL).
Travel Suppliers:
Umrah Experts acts as disclosed Agent for third-party suppliers and for the use of these terms and conditions tour operators, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be incorporated in the term ‘Travel Supplier’. In these cases your contract is between you and the Travel Supplier, and any queries or concerns relating to the product should be addressed to them. You will glance at the name and address, plus contact details, for most of the suppliers at the bottom of the more info segment for each product or for all suppliers in any verification e-mail that we or the Travel Supplier send you. Umrah Experts does not presume any liability for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the aptness or quality of travel products and services featured on the Site.
Travel Supplier Conditions:
The following applies to all products or services booked via our Site: The Travel Supplier’s terms and conditions (including airlines’ terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier’s terms and conditions may include necessities relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available), and any other restrictions. As a result, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) – however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions. You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or
other matters.
Flights Booking Terms & Conditions:
In particular, please note that in relation to airfares, there are additional terms specific to that fare. For example, ‘economy-restricted’ tickets are normally non-changeable and non-refundable. Flights must be used in the order set out in your itinerary – e.g. a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Umrah Experts, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Umrah Experts has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Umrah Experts is not responsible for the costs of any transfers between airports or terminals that you may incur. Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en route for re-fuelling or to let passengers on and/or off. The times given are given on the 24-hour clock system, approximate, and based on outbound flights.
Direct (Flight): Flights that must keep a similar flight number throughout, though it may stop for a change of aircraft (equipment). They are different from nonstop flights, which travel directly from the departing airport to the absolute destination without stopping for connections or layovers.
Nonstop (Flight): Those Flight, that travel directly from the departure airport to the final destination without stopping for links or layovers. They are dissimilar from direct flights, which only must carry on the same flight number all through, though it may stop for a change of aircraft.
FINANCIAL PROTECTION:
Flight only: We provide financial protection for some (but not all) of our flight-only services by way of our Air Travel Organiser’s Licence issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, TH6 0YR telephone 0208-146-1830 or, email [email protected]. When you buy an ATOL-protected flight from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. Note: Flights that we sell as authorized ticket agents for the airline are not protected. We will tell you at the time of booking if your flight is ATOL-protected and issue you with an ATOL Certificate. If you do not receive an ATOL Certificate, your flight will not be ATOL-protected. Flight package: Where we sell a flight package as an agent for the organizer, you will be protected by the organizer’s ATOL and the ATOL holder’s name and number will be detailed in your booking confirmation. Where we sell a flight package as an organizer, please refer to Clause 5 of Section B which will apply. Where your flight is ATOL protected, we or the suppliers of the services you have bought will provide you with the services you have bought (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme. Non-flight package: Where we act as an agent for a package organized by a third party, we will advise you of the financial protection arranged by the organizer in the case of the organizer’s insolvency. We are only responsible for arranging financial protection for your package where we are organizer (see Section B Clause 5).
General:
Taxes are part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty program of which you are a member. Please note that any such frequent flyer or hotel loyalty program is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fares and classes of service. Please speak to the airline or hotel in charge of your frequent flyer or hotel loyalty program if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly. In relation to the ‘special requests’ options relating to any product (e.g. meals, disabled facilities, child seats, etc.), Umrah Experts does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your liability to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
2. Delivery of Your Booking:
The following applies to all products or services booked via our Site:
E-tickets
All through the booking process, you will be given the inclination of an e-ticket or paper ticket. Please note that airlines have their individual rules and regulations with regard to e-ticketing. Umrah Experts cannot be held answerable for disobedience to these rules and regulations and firmly recommends that you check these details with your airline in advance of travel.
Ticket Delivery
Umrah Experts rely on the information that you grant as being correct and therefore cannot be held responsible if your paper tickets are lost due to a wrong address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must give notice to us without delay if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. Please note that Umrah Experts does not deliver paper tickets outside the UK. Also, if you have any special delivery requirements (such as flats with security gates) then you should counsel us of this directly after booking. It is your responsibility to counsel us if you have not received your tickets. If you hold any other booking, either with
Umrah Experts or another agent, then it is your responsibility to inform us that you need tickets from us by a definite time. Umrah Experts would recommend that you do this before completing the booking. This will help us decide if express delivery is required. Please note that some airlines may apply a charge and follow a detailed procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are traveling with. We use Royal Mail 1st Class Delivery of Tickets, if you do not receive your tickets within 7 working days of your booking confirmation email; please contact us. – But not before, unless your departure is within this time. After the 7 working days, we would ask that you contact us within 48 hours. If you contact Umrah Experts within 48 hour time frame then we will cover the costs to reissue. If you contact us outside of the 48 hours then you will be responsible for any costs. Express Next Day Delivery as City Link guarantees delivery by 18:00 the following day we would ask that you contact our call center within 48 hours of your confirmation e-mail if you have still not received tickets – but not before. Failure to contact within this 48-hour timeframe may result in costs from the airline which you would be accountable for paying. Please note that you can trace the progress of your delivery on the courier company’s website using the reference provided. This reference can be found in an e-mail that will be sent to you confirming the dispatch of your tickets. In exceptional circumstances, Umrah Experts may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to inform you within 48 hours of verification and organize a refund or arrange an alternative. If you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference. Please note that you may be required to produce your booking number and/or confirmation e-mail to the relevant Travel Supplier as evidence of your booking.
3. Cancellations or Modifications Terms
The following applies to all products or services booked via our Site: Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the definite Travel Supplier’s or hotel’s terms and conditions. It therefore may not be probable to cancel or modify some products or services or there may be definite requirements you will have to meet. For flight bookings, you can possibly cancel or modify your booking by telephoning the Umrah Experts Call Centre or e-mail to [email protected]. For car rental the following amendment and cancellation terms will apply: for reservations canceled or amended within seven days of the booking date (the date you make the booking), Umrah Experts will impose a charge of 15 per rental. For reservations canceled or amended more than seven days after the booking date, Umrah Experts will impose a charge of 40 per rental. In some circumstances, Umrah Experts or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges.
Please note that, in relation to flights, a ‘no-show’ for a flight may result in your ticket being canceled by the airline and therefore not refundable. Accordingly, if you desire to change a flight booking close to the departure time, we sturdily recommend that you phone Umrah Experts and obtain written e-mail verification of that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation former to the pick-up time and do not collect the vehicle on the pick-up date, or if you fail to comply with the pick-up terms (see car supplier terms and conditions), Umrah Experts reserves the right to make a ‘no-show’ charge of 100% of the total car rental booking value.
General
Regarding your flight tickets please note, that the deposits for your flights will be totally non-refundable.
Umrah Experts won’t be responsible for any refunds if you want to cancel your trip.
Please make sure your passport should be at least 6 months valid before you apply for Umrah/Hajj.
The Hotels you have been quoted will be available as per the availability, please note that you will be given the same or something similar to the hotels you have been quoted. Under no circumstances are your deposits refundable, though under certain criteria we may refund partially if we have something from the Vendor in Saudi Arabia. Please make sure, that anytime you cancel your Umrah/Hajj or a Holiday Package, your full money is non-refundable.
The deposit you pay for Hajj will be totally non-refundable/non-endorsable.
Please be aware that failure to use the outbound flight or first segments of the flight’s itinerary could invalidate the rest of the ticket.
Make sure you reach the airport at least 3 hours before departure of international flights to have a safe check-in.
Please check all your travel documents before traveling to avoid any inconveniences at the airport as the company won’t be responsible for any issues in this regard.
The airlines reserve the right to make schedule changes and cancel confirmed bookings. Umrah Experts, as your travel consultant, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require through our customer support department.
Please be informed that the schedule change is from the airline and that in this case, we can only get your tickets revalidated/reissued according to the next flights available only after the airline’s approval and that in this case, regarding the hotel accommodation, the company can only try to accommodate accordingly and in case of any fare/price difference, the customer is liable to pay. Please check your flight status online or with your agent within 7 days prior to departure.
As your Travel Service provider, we would like to remind you of the importance of travel insurance.
However, we do not provide insurance and suggest insuring yourselves as we and our representatives will not take any responsibility for loss or damage of luggage, loss of property, or personal belongings stored in the hotel or elsewhere, this also includes unexpected medical uncertainty arising abroad and personal liability claims.
The normal check-in time is 1400 hrs. And check-out time is 1200 noon. Please be informed of the strict check-in and checkout policies.
Early check-in and late check-out will always be subject to availability. Lastly, any changes that you wish to make from the agreed package, must be notified to your travel agent to see if alterations are possible. There may be a charge for this.
The Company reserves the right to cancel the package on a non-refundable basis if the payment plan is not met by the customer according to the one originally set at the time of booking.
We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards could vary between hotels and accommodation of the same class in different countries and even in the same country.
Please read the terms & conditions carefully because signing the booking confirmation means that you have fully agreed to the
Terms & conditions of Umrah Experts.
The Health and General Information:
It is your responsibility:
– To check your tickets, vaccination certificates, accommodation vouchers, passport, or anything else that might prevent you from being allowed to travel. You must notify the company immediately if you think any information is incorrect. The Company will not be responsible for any problems, which may arise in the event that you fail to notify the Company.
– To make sure that your passport is valid for at least six months after the date your pilgrimage ends. – To consider taking out travel insurance for your trip. The Company would recommend this in all circumstances.
– To ensure that you comply with all travel health requirements, such as vaccination.
– To ensure that you understand and are aware of the rituals of your Umrah/Hajj and how to perform them.
– To be aware that during peak season, particularly the Hajj period, because of the huge numbers of people on pilgrimages and the problems of overcrowding, your room facilities or furniture may be different. The Company is unable to prevent this from occurring on occasion and accepts no liability for it.
– To be aware, particularly at the time of the Hajj, flights, and destination airports can sometimes be altered at the last minute. The Company has no control over this and you should accept that this could happen to you.
-We take no responsibility for any changes that take place in KSA, therefore, we strongly suggest you take Travel Insurance before your departure for a safe and secure return journey.
Force Majeure:
Umrah Experts shall not be held liable for any failure towards the booking if this arises out of a force majeure.
This includes any wars, hijackings, natural disasters, accidents, political instability, and lockdowns that affect the confirmed booking. Please stay updated on the COVID-19 situation, its protocols, and its effects on your scheduled flights.
The company won’t take responsibility should you miss your flights due to anything that concerns the COVID-19 regulations announced by the relevant authorities.
5. Payment Terms:
Full payment for all Flight Packages is required at the time of booking. Please note that additional charges may be payable for car rental (e.g. optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions. The timing and collection of payment for flights each individual terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at the time of booking, (ii) deposit at the time of booking with the remainder payable on checkout, or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the ‘Payment Summary’ when making your booking or see your verification e-mail. The collector of payment will either be Umrah Experts, the Travel Supplier, or its representative. Some airlines may charge additional local taxes. Umrah Experts may be required to pass your card details to the relevant Travel Supplier for fulfillment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Before payment is received in full, Umrah Experts or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. Umrah Experts is an IATA Ticketing Agent – your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted. Payment can be made by all major debit and credit cards as detailed on the Site. Umrah Experts or the Travel Supplier reserves the right only to deliver tickets, confirmations, e-vouchers, or other travel documents to your credit card billing address when requested to do so by the credit card issuer. Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets, and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement. Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, including validating name, address, and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to verify your identity, that a credit check is not performed, and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. In some cases, we may request you to either fax or post to us proof of your address and a copy of your credit card and recent statement before issuing any tickets. Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Taxes fluctuate in line with exchange rates. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are traveling within 48 hours). Umrah Experts will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Umrah Experts for any other products or Umrah Experts charges will appear as separate transactions on
your credit card statement.
6. Passports, Visas and Health Terms:
The information in this section is valid for British Citizens only. Non-British Citizens (including citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal, please visit the UK Passport website at www.ukpa.gov.uk If your passport is in its final year of validity, we advise you to confirm the requirements of the destination before making final travel plans. Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until The child reaches the age of 16, or The passport on which the child is included expires, or the passport on which the child is included is replaced or an amendment results in the issue of a new passport the name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation. Travelers to the United States: It is important that all travelers to the United States take note of the following:
We accept no responsibility for customers who do not possess the correct documents. It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the ‘Health Advice for Travelers’ section of the Department of Health’s website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make inquiries at their own country’s Department of Health or similar advisory body.
7. Other Generally Applicable Terms:
Umrah Experts does not accept legal responsibility where the failure to provide part or all of your booking, death, or personal injury is not caused by any fault of us, our agents, or Travel Suppliers. In respect of international travel by air, sea, and rail, our liability will be limited in the manner provided by the relevant international conventions. Where Umrah Experts is legally responsible for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit). Umrah Experts will not be liable for any indirect or consequential loss of any kind in contract, tort, or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Things to keep in mind while going for Hajj:
If you are going with a Shifting Hajj package
AZIZIYAH:
Please be sure, that Aziziah and Sheesha both building are standard buildings. We cannot rank those buildings as 2 star 3 stars, both buildings are economically standard buildings having no star ranking. Even though you are going to hajj with a 5-star package if in that package you have a stay in Aziziah or Sheesha building please be aware of the standards.
As per the aforementioned statement, please be aware that even if you have booked a double/Triple/Quad/Quint sharing room, Aziziyah will always have at least 5 to 6 people in one room. Once you are shifted to Makkah or Medina hotels as per your package itinerary you will have room sharing whatever you paid for.
Keeping Aziziyah’s standards in mind, please be aware that since Hajj is a rush season, you might have problems regarding toilets, or cleanliness. In case you have any problems please contact your group leader he will try to resolve the problems on an immediate basis.
MINA:
While staying in Mina normally people stay in European tents. In European tents, you will have an Air cooler in European tents with sofa beds. And please make sure in one tent there might be 40 to 60 people sharing.
From the European tents, it might take 45-60 minutes walking distance to Jamarat. It can vary depending on your walking pace.
Hajj bookings:
1- Please be informed that any details/itineraries sent to you are ‘’Proposed’’ and are subject to change due to availability/confirmation.2- Changes in dates for up to +/- 2 or 3 days are expected (outbound and inbound) which is subject to confirmation of airlines’ blocks for Hajj & suppliers’ confirmations and Umrah Experts won’t bear any responsibility in this case.3- Changes in Dates, Airlines, Airports, Hotels, and duration of stay are all subject to availability/confirmation and the company won’t be liable for any losses that may occur i.e. financial or non-financial.4- Hajj is a journey of hardships and patience and we expect you to have the same in order to have a smooth and easy Hajj trip.5- Submission and collection of passports for the Hajj process are solely the customer’s responsibility but passports could be dispatched via Special Delivery within 24 hours of the request made provided all dues are clear.7- The total amount of money is to be paid before the 15th of Ramadan. The company reserves the right to cancel the package if a deadline is not met due to any reason.8- Cancellations made anytime for a Hajj package by the customer, all payments are non-refundable.9- Due to the large number of pilgrims in a small area, the crowds can be overwhelming. Furthermore, due to major traffic congestion, expect very long delays whilst waiting for busses to arrive and moving from one location to another. While moving from one location to another, these journeys can be very frustrating and unpredictable.10- We work as a third-party agent for Hajj packages and the customers will be provided with all relevant information about the organizers/leaders at least a few days prior to departure.
Queries and Complaints:
Please get in touch with our customer services team, if you have any other inquiries or complaints relating to your booking earlier to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you formally log your complaint with the related Travel Supplier prior to your return. If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier requires additional information you must supply that promptly in writing. This simple process must be followed as we and our Travel Supplier need to be able to scrutinize the problem and, where possible, rectify it quickly.
APIS Terms:
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to umrahexperts.co.uk and consent to umrahexperts.co.uk passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of reservation, you may be refused entry to these countries. Many airlines like US Airways, and American Airlines, and many US carriers ask you to keep a mandatory pass along with valid passport information to make reservations before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence, and destination address if traveling to the USA (for all travelers on your booking). If you are traveling to a country that requires Advance Passenger information, umrahexperts.co.uk will ask for Advance Passenger Information (API) after completing your reservation and it is the passenger's liability to give us the requested information on time. If case passenger not able to provide the requested details, there will be cancellation charges will apply and it depends upon the airlines' fare rules.
Customer Behavior Terms:
It is your liability to ensure that you do not act in a way that is unsuitable or causes offense or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, and air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offense, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case it will be our Travel Supplier’s responsibility to cease refunds immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site Terms and Conditions:
Umrah Experts does not accept any liability in respect of your ability to access or use the site at any time or any interruption in any failure to complete any transaction. Umrah Experts does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site:
Umrah Experts offers all of the broad information on the Site for purposes of direction only. Please note that Umrah Experts may modify any aspect of the Site or its content, including the accessibility of any suppliers, features, information, database, or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm that guidance is up to date. In particular, with respect to passports and vaccination requirements, Umrah Experts does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport and vaccination requirements. Umrah Experts does not guarantee that information on the Site (including without limitation prices, descriptions, or dates) is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotels themselves.
User Obligations Terms:
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false, or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access Terms:
Umrah Experts reserves the right to deny access to the Site at any time without notice
Links to Third-Party Web Sites:
The Site may hold hyperlinks to outside websites owned and operated by third parties. Umrah Experts has no control over those alliances with such third-party sites and no accountability in relation to the accuracy, completeness, and quality of the information contained within them. Any or all contents on these external websites do not reflect products, services, or information provided by Umrah Experts. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
Copyright and Trademarks:
The copyright and all proprietary rights in the Site and all content are reserved by Umrah Experts. The material contained within the Site is the property of Umrah Experts or its affiliates unless identified as belonging to third parties. The name Umrah Experts and any other marks, logos, and graphics of Umrah Experts displayed on the Site are registered trademarks of Umrah Experts or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.
Privacy Policy:
The terms of the Umrah Experts Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Umrah Experts and its affiliates or third-party suppliers in accordance with the terms of use and for the purposes set forth in the Umrah Experts Privacy Policy.
ATOL:
The Umrah Experts is ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made directly to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL-protected, this will be clearly stated in your confirmation email. Visit www.atol.org.uk if you want to know more.
