By accessing and using our website (www.hajjumrahexperts.com) and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making any bookings with us. If you do not agree to these terms, please do not use our website or services.
1. General Information
These Terms and Conditions apply to all users of the Hajj Umrah Experts website, including those who are simply browsing the site and those who book or purchase any services offered by us, such as Umrah packages, flights, accommodation, visa processing, and related travel services.
Hajj Umrah Experts is operated by Times Travel and provides travel packages and services for the Umrah pilgrimage from the USA.
2. Services Offered
We provide a range of services related to the Umrah pilgrimage, including but not limited to:
- Umrah Travel Packages: Customizable travel packages that include flights, accommodation, transportation, visa assistance, and more.
- Visa Services: Assistance with obtaining the necessary visa for Umrah.
- Accommodation: Hotel bookings in Makkah, Madinah, and surrounding areas.
- Transportation: Arrangements for transportation between the holy sites and other locations.
We reserve the right to update, modify, or discontinue any services offered on our website at any time without prior notice.
3. Booking and Payment
- Booking Process: To book an Umrah package, you must provide accurate and complete information, including personal details, travel dates, and payment information. Once your booking is confirmed, we will send you a confirmation email with details of your package and payment instructions.
- Payment: Payment for Umrah packages must be made in full before departure unless otherwise specified. We accept various payment methods, including credit/debit cards, bank transfers, and other payment methods as indicated on the website. Payment is processed securely through third-party payment processors.
- Price Changes: Prices for our services are subject to change without notice. However, once you have made a booking and received confirmation, the price agreed upon in the confirmation email will apply.
- Currency: All prices listed on our website are in USD (United States Dollars), unless otherwise stated.
4. Cancellation and Refund Policy
- Cancellations: If you wish to cancel your booking, you must notify us in writing (email or official letter). Cancellation fees may apply, depending on the time of cancellation and the terms of the package. Please refer to your specific package details for the applicable cancellation policy.
- Refunds: If you are eligible for a refund, it will be processed according to the terms of the package you purchased. Refunds will generally be issued in the same method of payment used for the original transaction. Please note that certain services such as flights, visa processing, and accommodation may have non-refundable components.
- Non-refundable Fees: Certain fees (such as visa processing fees, hotel deposits, airline tickets, etc.) are non-refundable. Please check your package details for more information.
5. Travel Documents and Visa
- Visa Processing: We assist with obtaining the necessary visa for Umrah pilgrims. You are responsible for ensuring that your passport is valid for at least six months from the date of travel. Any additional documentation required for the visa application, such as photos or supporting documents, must be provided by you.
- Travel Documents: It is your responsibility to ensure that all necessary travel documents (passport, visa, flight tickets, etc.) are in order. We are not responsible for any delays or issues caused by incorrect or incomplete travel documents.
6. Traveler Responsibilities
- Accurate Information: You are responsible for providing accurate and complete information when booking a package or making travel arrangements with us. Any errors or omissions in your booking information could lead to delays, complications, or additional charges.
- Health and Safety: You are responsible for ensuring that you are medically fit to travel and undertake the Umrah pilgrimage. If you have any health concerns or special requirements, please inform us at the time of booking so we can assist you appropriately.
- Behavior: You are expected to behave respectfully and responsibly during your travel. Failure to adhere to local laws or regulations in Saudi Arabia, or disruptive behavior, may result in immediate cancellation of your services without refund.
7. Limitation of Liability
- General Limitation: Hajj Umrah Experts (Times Travel) will not be liable for any direct, indirect, incidental, or consequential damages that arise from your use of our website or the services we provide, including but not limited to lost profits, loss of data, or business interruption.
- Force Majeure: We are not responsible for any failure or delay in the performance of our services due to circumstances beyond our control, such as natural disasters, political unrest, war, terrorism, or changes in government regulations.
8. Website Content
- Intellectual Property: All content on the Hajj Umrah Experts website, including text, images, logos, graphics, and trademarks, are the property of Times Travel or licensed to us. You may not reproduce, distribute, or use any of this content without our prior written consent.
- Accuracy of Information: We make every effort to ensure that the information on our website is accurate and up-to-date. However, we do not guarantee the accuracy, completeness, or reliability of the content, and we reserve the right to make changes to the website at any time without notice.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your information, please refer to our Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in the United States.
11. Changes to These Terms and Conditions
We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review these terms periodically to stay informed about any changes.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions or any aspect of our services, please contact us at: [email protected]
